- What is the status of my order?
- How do I change or cancel an order?
- Why can't I change my address after I order?
- How do I make a return for exchange or refund?
- Do you ship outside the United States?
- What are the payment options?
- How do I place an order?
- What are your shipping methods and charges?
- When will my size be back in stock?
- Do you charge sales tax?
- Can you help me trouble shoot Credit Card / Debit Card issues?
What is the status of my order?
If you placed your order while signed in, you can login to your account and click on “order status” and get the latest information about your order. If you placed your order as a “guest” you may click on "order status" and enter your order number and billing zip code to get the latest information about your order. You will receive an email with tracking information once your order ships.
How do I change or cancel an order?
We process your order almost immediately after it is submitted to ensure that you will receive your product in the quickest possible time. Therefore, cancellations or changes to your order are not possible. Once you receive your merchandise, you may return your unworn merchandise in the original packaging.
Please remember to include your packing slip/invoice in the box. We will issue a credit to your account in the original form of payment, less the shipping charges. See the Returns and Exchanges section for more details and acceptable return items
Why can't I change my address after I order?
We process your order almost immediately after it is submitted to ensure that you will receive your product in the quickest possible time. Therefore, changes to your shipping address are not possible.
How do I make a return for exchange or refund?
To ensure that we resolve this matter as quickly as possible for you, our return policy is to gladly accept unworn merchandise within 30 days of purchase.
If you would like a different size, color, etc contact customer service and we will resolve your issue within 48 hours. We will ship out new merchandise once merchandise from initial order has been received.
Shipping charges are not refundable. There are no returns or exchanges on accessories, clearance or demo sale items and we only issue refunds for unworn merchandise.
All returned merchandise must be returned in the original packaging and shipping box with your packing slip/invoice. This is very important in order for us to be able to process your return in a timely manner.
Do you ship outside the United States?
Yes, we offer worldwide UPS shipping
What are the payment options?
For purchases on Abstractsoles.com we accept American Express, Visa, MasterCard and Discover credit cards that have U.S. billing addresses. We also accept payments through PayPal express checkout.
We accept debit cards that have a Visa or MasterCard logo
How do I place an order?
You may place your order directly at Abstractsoles.com using our secure server 24 hours a day, 7 days a week. Once you have added the item(s) to your shopping bag, you can start the checkout process by selecting "checkout" from your shopping bag screen.
What are your shipping methods and charges?
We offer UPS shipping and all shipping charges will be calculated at checkout. Charges are determined by which method of shipping the customer chooses.
Please remember that UPS considers the first day of pick up a "processing" day. When the order ships, you will receive your order in the number of business days specified.
We DO NOT ship to PO Boxes, APO/FPO addresses at this time.
We cannot ship to the US Virgin Islands or Puerto Rico.
When will my size be back in stock?
Occasionally, when additional inventory is anticipated, we may accept backorders knowing that more inventory will soon arrive. Typically, however, if a size is not currently available, we will not be able to know if or when we may get more inventory.
Do you charge sales tax?
Yes, we charge sales tax as applicable by state law and is based on the state where the merchandise is being shipped. Only orders shipped to Tennessee will have all applicable local and state sales taxes added to the total amount. Shipping and handling charges determined at checkout
Can you help me trouble shoot Credit Card / Debit Card issues?
Troubleshooting Failed Authorizations and Payment Declines
To protect your security and privacy, your bank cannot provide AbstractSoles with information about why your payment was declined. Because of this, you need to contact your bank directly to solve most payment issues.